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History of the Relo Group

The first company in Japan to commercialize relocation services

Photo:The first company in Japan to commercialize relocation services

When the Relo Group was founded 32 years ago, Japanese transferees had a lot of concerns.

The new overseas assignment or domestic transfer boosted their motivation, but a large number of transferees faced problems dealing with their own houses. To many of these individuals, their houses were the greatest asset in their lives, and they had taken out large loans to pay for them. In response to this dilemma, many companies began to support transferees by introducing "internal house leasing system" to lease their houses to other employees within the company.

However, this system brought an unending stream of complaints. "The senior employee who lived in my house messed it up" some lamented, "but I cannot really say anything. I had no choice but just deal with it." Others complained about the rent, saying "The rent is too low to cover my loan payment."

To avoid those problems, some transferees hired local real estate agents to find tenants and received satisfactory rents. The tenant took a good care of the house. However, many transferees coming back to Japan often complained "When I asked the tenant to vacate the house, the tenant refused to go. They won't give me back my house."

At that time, many transferees who owned houses were facing similar problems. "There has to be someone who can solve the problem of what to do with their vacated houses. Otherwise, they won't be able to work free from care and anxiety." To meet this demand, Masanori Sasada, the founder of the Relo Group, launched the first relocation services in Japan.

Since then, the Relo Group has managed more than 100,000 houses.

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A provider of comprehensive support for corporate housing

Over the years, we have developed relationships with corporate clients through our relocation house rental management services for overseas and domestic transferees. We then discovered another major problem faced by Japanese companies: the management of corporate housing.

Photo:A provider of comprehensive support for corporate housing

By that time, the number of units that companies would rent and provide as corporate housing to their employees was quite large. A lot of time and effort were needed to handle the burdensome tasks of managing them. They had to process the contracts for each unit rented and provided, and take care of internal procedures for paying initial costs such as deposits, key money, or agents' commissions. They also had to confirm the vacated units were returned in their original state.

Therefore, we started to provide total outsourcing services by subleasing leased corporate housing, instead of just providing outsourcing services for document and payment processing.

Currently, we manage more than 100,000 units through our leased corporate housing management service. Our success over the years has firmly established our position as the "true corporate-housing agent."

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Japan's first employee fringe benefit service provider

Photo:Japan's first employee fringe benefit service provider

In working to meet the housing needs of Japanese companies, we realized there was a significant gap between the range of employee fringe benefits provided by large companies and those of small and medium-sized enterprises.

Large companies had gorgeous leisure facilities at popular tourist spots, and their employee benefit programs allowed their employees to use fitness clubs and other facilities whenever they wanted. These benefits were seen as the privileges of only employees at large companies, and considered to be a type of second salary. While the overwhelming majority of employees in Japan worked for small and medium-sized enterprises, there was no similar fringe benefit program for them. Thus, we launched Japan's first fringe benefit outsourcing service "to fill the gap between large companies and small and medium-sized enterprises."

Today approximately 8,500 companies use our service, enabling more than 4.5 million workers and their families to enjoy the same level of fringe benefit programs as those offered by large companies. In addition, we have also enlarged the range of service menus to meet different needs. We now offer more than 20,000 menus, including childcare support and nursing care of families, as well as leisure facilities and fitness clubs.

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Firm support for the global expansion of Japanese companies

With the globalization of the Japanese economy rapidly accelerating in recent years, more and more companies are calling on our broad international relocation services in addition to our existing relocation house management services.

Photo:Firm support for the global expansion of Japanese companies

These requests have led us to handle all the burdensome tasks that come with assigning transferees overseas, including visa applications, arranging vaccinations, moving to a different country, and storage space. This fiscal year FY2016/3, we have handled the outbound relocations of 5,000 households.

The Relo Group is now active in North America, China (Shanghai and Beijing), Thailand, India, UK, Mexico, and Brazil. Our overseas operations support companies and transferees to help make the transition smooth. We are the only relocation service company in Japan that can provide one-stop seamless relocation services, from preparing to move abroad to coming back home.

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History

1967
March
Nihonkensou, Inc. established
1984
May
Company's name changed to Nihon Relocation Center, Inc.
Japan's first relocation service launched (Practical foundation of the Relo Group)
1989
June
Company's name changed to Nihon Relocation, Inc.
Relocation International (U.S.A.), Inc. established
1990
May
Relocation Finance, Ltd. (now Relo Financial Solutions Ltd.) established
1993
September
Japan's first fringe benefit program outsourcing service "Relo Club" launched
1999
May
Total living support service for senior individual membership "From Now Club" launched
September
Listed on the JASDAQ Securities Exchange
October
Fukurikosei Club Kyushu Co., Ltd. established
2000
May
Fukuri Kousei Club Chubu Co., Ltd. established
July
On-line relocation support service for transferees "Relo Net" launched
Fukuri Kousei Club Chugoku Co., Ltd. established
2001
July
Changed to holding company structure (upon company demerger)
Company's name changed to Relo Holdings, Inc. and Relocation Japan, Ltd. and Relo Club, Ltd. spun off
August
Relo-X Communications, Ltd. established
September
Taiwan Relo Club Co., Ltd. established
2002
April
Relo Create, Ltd. established
Japan's first full outsourcing service using a subletting scheme for leased company housing management "Reliance" launched
2003
October
Relo Real Estate Investment Advisor, Ltd. (now Relo Estate, Ltd.) established
2004
February
Japan's first total support service for overseas transfer operations launched
October
Relo Vacations, Ltd. established
Japan's first point-based timeshare resorts "Point Vacation Relo" launched
2005
June
Relocation Expat Service, Ltd. (now Relocation International, Inc.) established
July
REDAC, Inc. (now Relo Redac, Inc.) acquired and made a consolidated subsidiary
2007
October
Relo Club, Ltd. merged with Relo-X Communications, Ltd.
2008
December
Capital alliance with Nihon Housing Co., Ltd.
2009
September
World Resort Operation, Inc. established
October
Relocation International (Shanghai) Co., Ltd. established
2010
January
TOHTO Co., Ltd. acquired and made a consolidated subsidiary
June
Listed on the Second Section of the Tokyo Stock Exchange
2011
November
Listed on the First Section of the Tokyo Stock Exchange
2012
October
Company's industry classification on the Tokyo Stock Exchange changed from the "real estate industry" to the "service industry"
Nippon Euro Movers, Ltd. (now Relo TransEuro, Ltd) acquired and made a consolidated subsidiary
2013
February
Bestus Group acquired and made consolidated subsidiaries
June
Nakamichi Group acquired and made consolidated subsidiaries
2014
January
JAPANESE ASSISTANCE NETWORK, INC. acquired and made a consolidated subsidiary
April
Diamond Jutaku Group acquired and made consolidated subsidiaries
June
OG Travel Co., Ltd. (now Relo Club Travel Co., Ltd.) acquired and made a consolidated subsidiary
Space Management Co., Ltd. acquired and made a consolidated subsidiary
October
Panasonic Excel International Co., Ltd. (now Relo Panasonic Excel International Co., Ltd.) acquired and made a consolidated subsidiary
2015
April
Relo-X Communications, Ltd. changed name to Relo Club, Ltd.
July
Daikou Group acquired and made consolidated subsidiaries
August
Room Group acquired and made consolidated subsidiaries
December
Yoshida Fudosan Co., Ltd. acquired and made consolidated subsidiaries
2016
May
Sinwa Co., Ltd. acquired and made consolidated subsidiaries
July
Relo Holdings, Inc. changed name to Relo Group, Inc.